Knowledge base
New ticket
Transferring
10
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How to Create a Backup of Your Playlists?
Updated: Monday, 4 August 2025
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“Force Recreate Transfer” Feature
Updated: Tuesday, 17 September 2024
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Song Order Synchronization
Monday, 1 July 2024
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Check which songs cannot be transferred
Tuesday, 21 March 2023
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How to use FreeYourMusic?
Updated: Friday, 18 July 2025
Pricing
9
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Payment Methods
Thursday, 21 November 2024
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FreeYourMusic license from the Setapp
Updated: Friday, 28 February 2025
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I have a discount code. How to add it?
Updated: Friday, 28 June 2024
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Is FreeYourMusic really free?
Updated: Monday, 21 July 2025
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License code not received after purchasing the app
Wednesday, 8 December 2021
Music services
10
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Why I cannot connect my streaming account?
Friday, 28 June 2024
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YouTube Music limitations
Thursday, 4 May 2023
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Why I cannot add new Spotify account?
Updated: Tuesday, 21 March 2023
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Why I cannot see all Spotify playlists?
Updated: Tuesday, 21 March 2023
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YouTube Music fails to create playlist in the app
Updated: Tuesday, 21 March 2023
Other features
2
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Is FreeYourMusic safe to use?
Monday, 13 March 2023
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Sharing FYM account
Updated: Wednesday, 8 December 2021
Smart Links
4
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Custom Domain
Wednesday, 8 June 2022 cname custom dns domains smartlinks
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Checking Smart Links insights
Updated: Tuesday, 21 March 2023
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Sharing Smart Links
Updated: Wednesday, 25 May 2022
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Creating a Smart Link
Updated: Wednesday, 8 December 2021
Stats
1
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Stats for streaming services
Updated: Monday, 4 August 2025
Systems
4
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App does not open
Updated: Monday, 9 September 2024
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Starting fresh on Windows
Updated: Wednesday, 8 December 2021
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Using the app on Chromebook
Updated: Wednesday, 8 December 2021
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Closing the app
Updated: Tuesday, 21 March 2023
Activation
3
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Activating License Key
Updated: Friday, 1 August 2025
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Getting License Key
Updated: Monday, 9 September 2024
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Lost license code
Updated: Wednesday, 8 December 2021
Synchronisation
4
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Syncing in the background
Updated: Wednesday, 8 December 2021
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Automatic synchronisation for Premium plan
Updated: Wednesday, 8 December 2021
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Permanently stopping synchronisation
Updated: Tuesday, 21 March 2023
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Pausing playlist synchronisation
Updated: Tuesday, 21 March 2023
Technical
Matching issue
1
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Matching songs
Updated: Monday, 27 May 2024 isrc matching